Customer Service Solutions across Voice, Email & Chat
Tawk Global is a leading international organization that provides Customer Support across Voice, Email & Chat to our clients across multiple businesses including Travel, Tourism, Medical & Finance industries. We cater to both B2B & B2C business models. We take pride in providing top notch Customer Support using AI tools & deliver seamless service across geographies.
About Us
Customer DELIGHT is not a slogan but a way of life & this is what differentiates Tawk Global from our competition
Tawk Global caters to Travel, Finance & Medical Industries. We offer tailored services as per our customer requirements using cutting edge latest technologies for a seamless & delightful experience for our customers who have chosen Tawk Global over others & placed their trust in our innovative service offerings
We take pride in offering Quick Response, Accurate & Time bound resolutions & consistently engaging with our clients on how we can improve our service offerings
Tawk Global is driven by a Young, Fantastic, Visionary, Goal & Result oriented executive team with over 50 years of corporate experience put together. We value our people immensely & they are well taken care off. Our clients are assured that their business is handled by well trained & professional staff
We strongly believe & are committed to the reality that Human is not a resource but a possibility & needs to be nurtured to develop into a full-fledged possibility
"Together, our leadership ensures Tawk Global remains a trusted partner for companies worldwide"
Rakesh Kurakula
Chief Executive OfficerA visionary leader with over two decades of leadership in IT Infrastructure, data analytics, and customer support. With extensive experience in banking, finance, and BPO management, Rakesh is focused on leveraging AI to build innovative, future-ready contact centers that deliver exceptional client and customer service worldwide.
Asavari Ashtaputre
Chief People OfficerA wealth of experience in customer service, vendor and organizational management, with a strong passion for nurturing talent and fostering a people-first culture. A strategic HR leader, with expertise in building high-performing teams and driving employee engagement, ensuring that every individual thrives within a collaborative and inclusive environment.
Avadoot Ashtaputre
Chief Operating OfficerA business leader with 15+ years of experience including BFSI Operations, Client Engagement, Operations Management, Customer Service and IT Support. Avadoot ensures seamless execution and delivery of services, drives organizational efficiency and growth. He fostered innovation and collaboration across teams to achieve organizational goals.
Products
Boost Sales Efficiency with AI-Powered Conversational Analysis, Get real-time insights from every conversation, Identify key areas for performance enhancement and Automate coaching for continuous improvement.
01 Quality Assessment
360° visibility into agent interactions with AI-powered analysis!
➤ Review AI-generated quality scorecards instantly
➤ Analyze the context of all conversations in real-time
02 AI Assistant
Leverage AI Intelligent Assistant for Peak Performance of Call Center Agents
AI Smart Notes
Get ready-made content analysis of every conversation in real time
AI Scoring
Sorting, filtering and scoring calls based on your criteria
AI Coaching
Coaching advice from AI and useful tips for the agent on every call
03 Onboarding & Coaching
Targeted Training for Call Center Excellence: AI Coaching Unleashes Performance
Rapid Coaching
Receive immediate AI feedback on agent communication
AI Trends
Monitor agent adherence to dialogue plans over time
AI Smart Notes
Access real-time call scorecards, notes, and summaries with ease
04 Integrations
Seamless Integration of SalesLens AI Coach & Assistant with Your Preferred Tools
STEP 1: Connect SalesLens to analyze 100% of team conversations
STEP 2: Receive instant coaching tips and AI-powered call scoring
STEP 3: Automatically sync all data with your CRM system
Services
Our comprehensive customer support services cover voice, chat, and email. We leverage AI to assist in optimising workflows and deliver efficient, consistent, and personalised service for your customers. Click on the tiles below to know more about our services.
Voice Support
Round-the-clock voice support services, handling everything from customer inquiries to issue resolution with a personal touch.
Chat Support
Real-time AI-enhanced chat support ensures that your customers’ needs are met quickly and effectively.
Email Support
We provide professional email support, ensuring fast and accurate responses to manage customer queries effectively
AI-Enhanced Customer Support Solutions
At Tawk Global, we elevate customer support through cutting-edge AI-driven technologies. Our solutions empower businesses to respond swiftly, accurately, and with the personalized touch today’s customers demand. Utilizing predictive analytics and intelligent automation, we streamline workflows, reducing operational costs while boosting efficiency and customer satisfaction. With 24/7 coverage, we ensure your business remains responsive, adaptive, and customer-focused, driving measurable improvements across all interactions. At Tawk Global, we don't just support—we innovate, helping you stay ahead in a rapidly evolving digital landscape, making customer experience your competitive advantage.
Contact Us
Ready to take your customer support to the next level? Contact us today to learn more about our services and how we can help your business thrive.
Email Us
rakesh@tawk.global
Call Us
+91 98855 77770
Address
Hyderabad, India